Lorex has partnered with Extend to provide simple protection plans so your security products are covered, even after our standard warranty expires. Get peace of mind when you add an Extend protection plan to your purchase during checkout and protect the products you love.
Forget the frustrating logistics of outdated extended warranty providers. Extend has your back. Pay one flat rate at checkout and Extend will work directly with us to get your product replaced quickly should it fail. We believe that when things stop working, getting a replacement should be seamless and simple.
Ensure that you will have the security you need for years to come.
Plans cover mechanical and electrical failure, power surges, and more.
No additional costs for parts, labor, or shipping if a repair or replacement is needed.
Simply contact Extend at customers.extend.com/claims or by phone at (877) 248-7707 to make a claim. Most claims are processed in minutes. Once approved, they'll send you back to us with a promo code for a replacement product.
Protect against lost, stolen, or damaged packages with Extend Shipping Protection. Add this service during the checkout process for a nominal fee. If there is a shipping issue for your order, you can instantly redeem a replacement product through Extend’s claims portal.
Customers who are eligible for the 3-year base manufacturer's warranty through the Lorex Partner Program are not eligible for the Extend Protection Plan.
The Extend Protection Plan begins when the manufacturer’s warranty ends and protects against mechanical or electrical breakdown, including those experienced during normal wear and tear as well as those caused by a direct result of a power surge. This plan does not cover accidental damage.
The Extend Protection Plan is a single replacement program that allows for a 1-time replacement of a like or comparable product should it become defective.
A protection plan can be purchased through Lorex online or through their customer care team over the phone.
Yes! If you are purchasing from the United States, you can add a protection plan to your eligible product within 120 days of the purchase date.
For Canadian customers, however, the Extend protection plan must be added at the time of purchase.
To add a protection plan, please sign in to your Lorex account and find the order on the "My Orders" page. Eligible products will have a "Add an extended warranty with Extend" button, where you can add the warranty plan to the shopping card and complete the purchase
Extend provides peace of mind and financial protection should there be a mechanical or electrical breakdown, normal wear and tear, or breakdown caused by power surge with your product even after the manufacturer’s warranty ends. Extend is a reliable service that makes purchasing and filing claims on protection plans easy through an easy-to-use online portal and great customer experience team.
The Extend team works with Lorex to identify all eligible products and match them to a warranty plan.
Please have your contract ID or email address handy in order to file a claim through the Extend Customer Claims Portal or by contacting Extend’s Customer Care Team at 877-248-7707.
If you contact the merchant directly to file the claim, you may be warmly transferred to Extend via phone at 877-248-7707 or may receive assistance to file the claim on your behalf through the Extend Customer Claims Portal.
Yes, the replacement product will continue to be covered under Extend’s protection plan.
You will receive an email after purchasing a protection plan that details
● Contract ID
● Warranty Term Length
● Coverage Dates
● Product Name
Please contact the Extend Customer Care Team if you do not receive this email at [email protected].
Extend makes it easy to file a claim either through the call center or the online portal. Below are the steps you will go through to have your item replaced:
● You provide a contract ID, email address, or another piece of identifying information to Extend
● Extend entitles (validates) contract coverage by ensuring:
- The plan is active
- The date is between the Effective & Expiration Dates
● You will then answer a few Adjudication questions
● High-level troubleshooting steps are offered
● Once the claim is approved, a shipping label is generated to ship back the broken product
● Once the shipping label is scanned, we will work with you to replace the broken item
● Extend will be in constant communication with you to ensure satisfactory service have been given
You can contact the Extend Customer Care Team in the Extend Claims Portal (https://customers.extend.com/) or via phone at 877-248-7707.
Yes, you can cancel your coverage at any time. See Terms and Conditions for details.
You are entitled to a full refund less any claims costs and applicable fees. See Terms and Conditions for details.
In order to offer you access to extended warranty services, we may share your Personal Information with Extend during the checkout process to evaluate whether you qualify for access to their services. Extend will process your Personal Information in accordance with their privacy policies. Please see Extend’s Privacy Policy for more information.
Extend Shipping Protection enables merchants to provide customers protection against lost, stolen, or damaged packages during the shipping process. For a nominal fee, customers can add Shipping Protection to their order at checkout. If customers have a shipping issue, they can go to Extend’s digital claims portal, Kaley, to instantly redeem a replacement product.
An Extend Shipping Protection Plan can be purchased as you are checking out and is added to your entire order. For example, if you purchase five products, you will have one Shipping Protection plan that covers your entire order from being lost, stolen, or damaged during transit.
Extend provides peace of mind and financial protection should a customer’s package be lost, stolen, or damaged during transit. Extend is a reliable service that makes purchasing and filing claims on shipping protection plans seamless through an easy-to-use online portal and great customer support team.
The Extend Shipping Protection Plan covers physical goods shipped within the United States and Puerto Rico. The Extend team works with our partner merchants to identify all eligible products and match them to a shipping protection plan.
The Customer will have to contact the merchant for these order issues:
Sometimes packages may not be in transit or delivered, or they may be returned to the sender for various reasons. In these cases, the package is still insured. However, the claim may not be approved for the following reasons:
Coverage kicks in when the package has shipped from the merchant. We will receive notice that the package has shipped when the shipping carrier first scans the package. Customers can also typically find this date on the shipping carrier’s tracking site. Please keep in mind that if a shipping label is created, but not yet scanned by the shipping carrier, the coverage hasn’t kicked in. Extend’s coverage ends when one of these things happens:
Customers have up to 60 days after the estimated delivery date to file all claims. This claims window is twice as long as other offerings, providing Customers ample time to resolve issues.
Please have your contract ID or email address handy in order to file a claim through the Extend Customer Claims Portal or by contacting Extend’s Customer Care Team at 1-877-248-7707. If the customer contacts your team directly to file the claim, please kindly transfer them to Extend via phone at 1-877-248-7707 or direct them to file a claim through the Extend Customer Claims Portal.
Customers will receive an email after purchasing a shipping protection plan that details:
Please contact the Extend Customer Care Team if the Customer does not receive this email at [email protected].
Extend makes it easy for Customers to file a claim either through the call center or the online portal. Below are the steps the customer will go through:
The Customer can contact the Extend Customer Care Team in the Extend Claims Portal or over the phone at 1-877-248-7707.
Yes, you may cancel your coverage and receive a full refund up until the product has shipped. To do so, Customers should contact the Merchant to adjust or cancel their order.
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